Hacked :l

[Shinyshark]

It's Now sunday, Been about a week, Now I know that mojang did not want to help me. Don't know if I want to buy premium now as they did not want to help me.

Send another e-mail.

 

[Defiant_Blob]

It's not that they didn't want to help you. Think of all the requests they get like yours. Then think of the tiny amount of staff they would have to handle it. It will take a while for them.

As Shiny said, send another e-mail. Try to make it as informative but small as possible, including all needed verification information, but keeping it short. This way they can quickly deal with your problem and move onto the next.

FOUND STUFF (EDIT):
http://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
They are still working on e-mails all the way back from May.

Do not send another e-mail, it will only slow the system down. Once they get through the e-mails, they plan on getting to your e-mails with 1-2 days.

 

[jorhey]

Ok well I will wait for about 4 days. I will hope they can reply.